IT Support Specialist
About the Role:
This position involves providing first- and second-line support to end-users and IT managers in Belgium. As a Service Desk Agent, you will serve as the central contact for all internal IT questions.
You will register, analyze, assign, and resolve calls, emails, tickets, and requests via the portal, adhering to set standards, procedures, and SLAs. This includes tracking and documenting ongoing incidents and requests, maintaining clear communication with users.
You will actively participate in team meetings and contribute to the support team's innovation. Additionally, you will keep the knowledge base up-to-date.
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The Stack
* Client SW Environment: Windows 10, Office 2016, O365, Windows Server 2008R2, 2016, 20212 (virtualized)
* ITSM Tools: SCSM, TopDesk, ServiceNow
* Telephony: Cisco
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Your Profile
* Language Skills: Excellent written and verbal skills in both French and English
* Education: Secondary degree with 3 years of experience in IT support within an ITIL environment
* Soft Skills: Solution-oriented and proactive, strong communication skills, resilient to stress, flexible, able to work well in a team
* Technical Skills: Strong IT basics and a genuine interest in the field
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Our Offer
* Career Opportunity: A dynamic, fast-growing company offering career growth and personal development opportunities
* Collaborative Work Environment: A collaborative work environment focused on personal and professional development
* Attractive Compensation Package: An attractive compensation package and benefits based on your profile and experience