Looking for an experienced Onsite IT Support Engineer to deliver high-quality, hands-on support across a multi-building campus in Ghent. This role is ideal for someone who enjoys being visible, proactive, and close to end users, providing a premium IT experience rather than working purely behind a ticket queue. What you’ll be doing End-User & Onsite Support Provide Level 2 onsite IT support for employees, with some Level 1 and limited Level 3 coordination Troubleshoot hardware and software issues across Windows, macOS, and iOS Act as an escalation point for the Global Service Desk Deliver professional, friendly support to users at all levels, including senior stakeholders Log, track, and resolve incidents and requests using ServiceNow Manage peripherals (printers, scanners, accessories) and local IT stock Maintain accurate asset and CMDB records Support both onsite and remote workers Collaboration & Meeting Room Technology Support and maintain modern meeting rooms using: Microsoft Teams & Teams Rooms Zoom & Zoom Rooms Neat meeting room hardware (or similar) Provide live support for important meetings, town halls, and onsite events Perform routine testing and basic configuration to ensure reliable meeting experiences New User Onboarding Deliver a smooth, high-quality onboarding experience for new hires Prepare, configure, and hand over laptops, phones, and accessories Act as a welcoming IT presence on site from day one What we’re looking for Essential 3 - 5+ years’ experience in a comparable onsite IT / Level 2 support role Experience in pharma, biotech, or life sciences environments Strong hands-on experience with Windows, macOS, and iOS Solid knowledge of Microsoft 365, Teams, and Zoom Experience with ServiceNow Experience with Okta IAM (administration and user management) Comfortable supporting both onsite and remote users Fluent English (French or Dutch/Flemish is a strong advantage) Nice to have Experience with regulated environments Basic networking knowledge (LAN, Wi-Fi, access points) Certifications such as ITIL, PMP, CISSP, or cloud certifications