Help shape the future of IT service excellence by joining a leading international organization. We're looking for an experienced ITSM Process Manager/Specialist to strengthen the IT governance team, where ownership, process optimization, and collaboration drive our mission to deliver reliable and efficient IT services. Implementation & Training: Onboard and train teams, ensuring smooth adoption of ITSM processes across the organization.Solid knowledge of ITIL & SIAM (certifications are a plus)Excellent communication skills (written & oral) in EnglishContract Type: CDI/FreelanceStart Date: ASAP Join a highly skilled IT team driving excellence in service delivery and governance for one of Europe's most innovative technology environments.