As a Customer Service and Tender Support professional your responsibilities are:
* Provide exceptional support to customers, addressing inquiries and resolving issues promptly.
* Manage the tender process, ensuring all documentation is accurate and submitted on time.
* Coordinate with internal departments to gather required information for tenders.
* Maintain and update customer and tender records in the system.
* Monitor deadlines and ensure compliance with tender requirements.
* Assist in the preparation of reports related to customer service and tender activities.
* Ensure clear communication with customers and stakeholders throughout the process.
* Contribute to process improvements to enhance efficiency and customer satisfaction.
A successful Customer Service and Tender Support professional should have:
* Educational background in a relevant field.
* Experience in customer service or tender support, preferably in the life science industry.
* Strong organizational and time management skills.
* Attention to detail and accuracy in documentation.
* Proficiency in relevant software tools and systems.
* Excellent communication skills in English; additional languages are a plus.
* A proactive and solution-oriented mindset.
Our customer offers you:
* An opportunity to gain experience in the life science industry.
* A supportive and professional work environment in Machelen.
* Exposure to tender processes and customer service best practices.
If you are ready to take on this exciting role in Machelen and contribute to the life science industry, we encourage you to apply today