Our client is a leading company in the energy sector, renowned for its expertise in transmission and distribution networks. It plays a vital role in ensuring the reliability and efficiency of electricity supply across regions. With a commitment to innovation and sustainability, this company invests in cutting-edge technologies to optimize Grid operations and integrate renewable energy sources. What you'll do Front desk operator responsibilities: Handle calls and emails, take action on simple tasks, and escalate complex issues. Monitor Datacom networks (PDH, SDH, DWDM, VoIP, IP/MPLS, LAN) and verify alarms. Perform Level 1 incident management: troubleshoot, apply workarounds, and escalate as needed. Manage configuration and standard change requests; coordinate with internal teams. Support planned works: monitor subcontractor activities, apply changes, and restore configurations. Back Office responsibilities (progressive role): Plan and coordinate fiber interventions with internal teams and third parties. Prepare for planned works: analyze network impact, coordinate with stakeholders, and implement redundancy. Handle Level 2 incident management and vendor coordination. Support and manage Datacom infrastructure projects. Maintain documentation, share knowledge, and contribute to process improvements. What you bring You are fluent in Dutch or French, with a good knowledge of the other language. You have a good working knowledge of English. (this is an absolute must!) should hold a bachelor's degree in electronics, ICT or telecommunications, or have equivalent technical experience in this field, must have already a few years of experience as a Helpdesk officer or Network Operations Support must have an all-round practical and operational knowledge of modern LAN and WAN networks and their management: PDH, SDH, DWDM, Ethernet, IP/MPLS, VoIP, must be motivated to continuously refine and broaden his/her technical knowledge of Datacom networks and their management, needs to be able to work independently and methodically, to set the right priorities, have a sense of responsibility and can assess risks accurately, needs to be customer-oriented and cope well with stress, must be flexible and approachable (tasks may be suddenly interrupted by urgent operational issues), must be able to work in a complex organizational environment, must be able to cope with a combination of different network environments and tools, must have good communication skills for interacting (mostly via phone) with other colleagues, departments, suppliers, service providers,