Taken en verantwoordelijkheden
Join a globally renowned company with 25,000 employees worldwide, yet a human sized team of 250 people in Belgium. Our client is a leading producer of high quality food productsbrands that most people have enjoyed at some point in their lives. With two production sites in Belgium, they combine local expertise with international innovation to deliver excellence. Their IT & Digital Services team plays a crucial role in supporting the companys transformation, developing cutting edge solutions in e commerce, data management, and industrial optimization .
In this role, you will mainly contribute by delivering high quality internal IT support to users, ensuring smooth operations and quick resolutions to technical issues. Over time, as you grow within the team, you will have the opportunity to expand your skills and take part in IT projects, contributing to the companys broader digital transformation. If youre looking for a role where technology meets tradition in a dynamic and people oriented environment, this is your chance!
* Ensure optimal functioning of tools, systems, and networks with the Infrastructure team.
* Handle incidents (Level 1 & 2 ) and escalate complex issues as needed.
* Maintain up to date technical documentation.
* Support and participate in several IT projects on group level
* Ensure data integrity, backup, and access management.
* Monitor and analyze system performance.
* Manage infrastructure access rights and diagnose malfunctions.
* Coordinate with external experts for incident resolution.
* Automate, document, and streamline recurring tasks.
* Maintain an up to date IT inventory.
* Oversee onboarding and computer renewals for employees.
Profiel kandidaat
* Bachelor''s degree in computer science or equivalent experience in user support.
* Minimum 2 years of support experience, preferably in industrial IT.
* Fluency in French and English. Knowledge of Dutch is a strong plus.
* Passionate, proactive, and eager to learn new technologies.
* Organized, patient, and results driven in managing projects.
* Skilled in Windows, Office 365, SharePoint, and device management (PCs, smartphones).
* Knowledge of networking, scripting, and telephony is a plus.
* Excellent communicator, comfortable with internal and external stakeholders.
* Service oriented, attentive to users, and able to explain technical issues clearly.
* Maintains confidentiality and stays up to date with technology trends.
Important note: Our client has