We're looking for a Service Designer FR/NL to join one of our clients' teams.
What are your responsibilities?
* Lead discovery and service design projects from insight to delivery.
* Facilitate workshops to align stakeholders around value propositions, service blueprints, and strategic outcomes.
* Translate customer insights and business requirements into structured, actionable service flows.
* Map and optimize cross-channel service journeys, ensuring consistency across digital and human touchpoints.
* Identify systemic challenges and business opportunities across teams and functions.
* Collaborate with UX, Product, Tech, and Data teams to ensure feasibility and alignment.
* Support business case development and define MVPs for implementation.
What are we looking for?
* 3-5 years of experience in service design, business design, or strategic design roles.
* Proven track record designing services for enterprise platforms, B2B, or public sector ecosystems.
* Strong facilitation, storytelling, and stakeholder management skills.
* Expertise in service design methodologies (Double Diamond, blueprints, journey mapping, MVP framing).
* Proficient with Miro, Mural, FigJam, or similar collaboration tools.
* Analytical and conceptual thinker, able to connect business models with user needs.
* Fluent in French or Dutch, with good English communication skills.