As a Customer Service OTC your responsibilities are :
* Handling customer inquiries and complaints professionally and efficiently
* Processing orders, returns, and exchanges
* Collaborating with other departments to resolve customer issues
* Maintaining comprehensive and accurate customer service records
* Identifying sales opportunities and forwarding leads to the sales team
* Providing feedback on customer service processes and procedures
* Participating in customer service training and development
* Upholding the company's reputation in the Life Science industry
A successful Customer Service OTC should have:
* A strong customer service orientation
* Excellent communication and interpersonal skills
* The ability to handle difficult customers with patience and professionalism
* Proficiency in using customer service software and tools
* The ability to work effectively in a team
* Excellent level of German and English
Our company offers:
* A dynamic and inclusive company culture
* Opportunities for growth and professional development
* An easily accessible office via public transport (train or bus)
* 32 vacation days
* Flexible working hours
* A range of extra benefits, including bike leasing, meal vouchers, culture cheques, and performance bonuses