About This Role
We are seeking a seasoned IT operations leader to drive the evolution of our hybrid IT environment in Europe. As Head of IT Operations, you will oversee the dedicated hosted infrastructure and Azure environment, ensuring seamless integration and operational excellence.
Your primary responsibilities include building and structuring the IT operations team, fostering an environment where individuals take ownership, work autonomously, and grow in their roles. You will provide guidance, vision, and support without unnecessary intervention, ensuring the team operates with clarity and accountability.
You will also improve governance, monitoring, and communication, addressing inefficiencies and strengthening alignment between IT, business stakeholders, and external vendors. Your focus is on creating stability, improving processes, and leading transformation—all while ensuring a culture of collaboration, transparency, and trust within the team.
Key Responsibilities:
* Provide IT services across multiple sites, ensuring high availability, reliability, and performance.
* Lead IT projects focused on operational efficiency, security, infrastructure, and hosting solutions.
* Develop and execute the IT infrastructure roadmap for scalable evolution.
* Manage the hybrid IT strategy, balancing cloud and hosted solutions for security, performance, and scalability.
* Implement disaster recovery, business continuity strategies, and end-to-end system monitoring.
* Oversee incident response, issue resolution, and continuous service improvements.
* Ensure compliance with industry standards, managing access, data protection, and security audits.
* Lead vulnerability assessments, patching strategies, and change management, collaborating with teams on updates and releases.
* Drive IT service strategy, frameworks, and policies for optimized ICT services, ensuring consistency and reliability.
* Implement process improvements to optimize the IT landscape, enhancing performance.
* Build and manage an ITIL-driven service desk, including SLA definition and management.
* Lead performance reporting, IT operations roadmaps, budgeting, and forecasting.
About You
1. Act and think at a master's level, with a strong background in IT or Computer Science.
2. Minimum of 5-8 years of leadership experience in IT operations or a similar role.
3. You have experience with Kubernetes, networking principles, server administration, cloud infrastructure, and CI/CD pipeline automation.
4. Fluent in English; Dutch is a plus.
5. Excellent collaboration and communication skills, with both technical and non-technical stakeholders.
6. A systematic approach to problem-solving, with strong analytical and project management skills and a