**Job Title:** IT Service Delivery Manager
The role of the IT Service Delivery Manager is crucial in ensuring the effective management of both service and development projects. As a key member of the team, you will be responsible for providing expert advice, guidance, consultancy, and assistance to officials regarding the implementation of services and projects that meet business needs.
Main Responsibilities:
* Managing both service and development project implementation to meet business needs effectively
* Ensuring maximum service uptime, accurate and prompt incident response, appropriate configuration management, as well as proactive maintenance and tuning of both service operations and project deliverables
* Monitoring and reporting on service and project operations, capacity consumption, and maintaining communication with all stakeholders
* Coordinating service desk activities related to both service management and project development, ensuring incident, problem, change, configuration, and release management adhere to quality plans (FQPs) and quality levels agreed in the Service Level Agreement (SLA)
Key Skills and Qualifications:
* A minimum of 5 years of experience in managing large-scale IT services and development projects
* Proven experience leading complex IT systems and/or data exchange systems in both service management and project contexts
* Proficiency in using service and project management tools such as JIRA, Microsoft Project, or equivalent tools
* Strong expertise in managing changes and transitions during and after the delivery of services and projects
* Solid understanding of software architecture, databases, cloud technologies, and cybersecurity principles, relevant to both service operations and project development
Requirements:
* Knowledge of English (B2) is required
* Certifications in ITIL, PRINCE2, or Agile are an asset
This role requires a strong leader who can manage teams and coordinate with various stakeholders to ensure successful service delivery and project execution. If you have the necessary skills and experience, we encourage you to apply.
We value diversity and inclusion in our organization and welcome applications from candidates of all genders.