Senior Application Support Agent | Brussels (Hybrid) | Full-Time
Are you ready to support large-scale digital services that impact millions of users across Europe?
We're looking for a Senior Application Support Agent to join our Brussels-based team and help ensure smooth operations for business-critical applications in an international environment.
What you'll do
Be the first point of contact for end users (application questions & incidents)
Handle and document requests following ITIL best practices
Monitor and coordinate ticket resolution with IT teams
Investigate issues using SQL and database troubleshooting
Work with Oracle / relational databases
Escalate complex cases to development teams and follow up until closure
Maintain and improve documentation (manuals, FAQs, wikis, dashboards)
Contribute to team operations, performance reviews, and service improvement
What you bring
3+ years of experience in application support / service support
Strong experience with ticketing tools (ServiceNow is a plus!)
Strong SQL skills + good database knowledge (Oracle preferred)
Understanding of REST / SOAP and system integrations
Comfortable working in an ITIL-based support environment
Great communication skills in English & French ️
Analytical mindset + structured troubleshooting approach
What's in it for you
Hybrid working model
Continuous learning
International projects and strong growth opportunities
Ready to apply? Upload your CV in English via the apply button.