Ph3Context /h3pThe Client Service Office is a client facing, front-to-back, and first line of defense organisation. /ph3Your position /h3pThe Client Service Officers work in tandem with the Private Bankers and ensure optimal operational service to the client - from the prospecting phase to day-to-day banking operations and final account closure. In consultation with the head of CSO and CSO Coordinators, you give support in the various tracks of the ongoing project and the related documentation (processes, procedures, data analysis and working instructions within the CSO community). /ph3Your Mission Is /h3ullisupport process documentation and interaction with the other business lines OPS, CRO, ... and commercial teams /liliensuring the harmonisation of these procedures and supporting CSOs in the implementation of new working methods; ensuring that processes are properly defined and applied /liliperform data analysis via excel or PowerBI and support creation of adequate dashboarding /lilihelping to set up training programs as part of CSO implementation and further development /lilisupporting changes in processes and projects that transform the Private Banking business and improve client service and operational quality /lilipromote digital adoption /li /ulh3Your profile /h3pYou are currently pursuing a Bachelor's or a Master's degree in Finance, Economics, Administration or any related field. /pulliYou have a proactive and pragmatic mindset. /liliYou have strong analytical skills. /liliYou are able to communicate effectively (top down and bottom up). /liliYou are a native Dutch or French speaker with excellent understanding of English. /li /ulh3Our offer /h3pFor more than 150 years, Degroof Petercam has been a reference investment house. Entrepreneurship is our DNA, expertise is our fuel. You will become part of a company with highly skilled, talented and passionate experts that aim for nothing less than excellence. The impact of our work goes beyond profit by looking at business from a broader perspective, challenging those who want to intellectually. As a part of Indosuez Wealth Management and Crédit Agricole, we offer our people ongoing learning and development and mobility on an international scale. /ppIn addition to our fascinating work environment, we also offer: /pulliA broad offer of learning development programs including a Degroof Petercam Academy for both professional and personal goals. /liliAn attractive and market conform compensation package /liliFlexible working hours teleworking /liliAn Employee Social Engagement Program /liliAccess to the same Private Banking Expertise as our clients /li /ul /p #J-18808-Ljbffr