Join to apply for the SENIOR CLIENT DIRECTOR – Expat Medical role at AIG 2 weeks ago Be among the first 25 applicants Join to apply for the SENIOR CLIENT DIRECTOR – Expat Medical role at AIG Get AI-powered advice on this job and more exclusive features. Job Title: SENIOR CLIENT DIRECTOR – Expat MedicalJob DescriptionAs a Senior Client Director, you will be responsible for a portfolio of large clients.You create an excellent long-term client relationship by using your technical knowledge, commercial skills and proactive, creative and service-oriented approach, to make your clients see you as the expert and preferred point of contact for developing and maintaining their International Mobility Benefits strategy.In addition to managing your portfolio you will drive new business acquisition and be responsible for tender completion for selected accounts and will cooperate closely with the local A&H teams to win these new business opportunities.JOB CONTENTCommercial You build a unique relationship of trust with your clients:You know everything about your client, their needs and expectations, and how their contract responds to those. You consistently follow up and improve the performance of the contract by using a disciplined stewardship approach. You listen, ask questions and detect opportunities for your clients. You develop creative, innovative, quality solutions for your clients. You implement and manage an effective complaints procedure. You are in regular contact with your clients, either by phone/online or in person. You Work With Our TPA And Assistance PartnersYou make sure that KPIs and SLAs are diligently being delivered by our partners. You protect the interests of our clients and customers by following up on complaints and resulting corrective actions. You help our local A&H teams with winning large new business opportunities, by providing your expertise and market knowledge and by assisting with tender completions and finalist presentations.Analytical You create financial and content analyses for your portfolio of contracts:You monitor key indicators and can detect trends and evolutions in a contract’s performance. You formulate clear conclusions and tangible actions and solutions in order to optimize financial performance. Management You have the responsibility for ensuring that allocated contracts and specific projects are managed in an optimal way:You independently develop the correct