Reference number: BE-07932
Drive Scale, Structure & Execution
Lead the next growth phase of a fast-growing global software company. As COO, you'll scale international operations, strengthen delivery and service excellence, and partner with the CEO to drive sustainable, customer-focused growth.
Responsibilities and Tasks
- Lead the full Operations organisation (Implementation, Customer Support and Training & Enablement) and transform it into a scalable, predictable and internationally consistent delivery function.
- Define and implement the Operations operating model, including governance, decision rights, performance management and clear accountability across the customer lifecycle.
- Ensure successful delivery of complex international software implementations by driving execution excellence, resource planning, capacity management and operational predictability.
- Build a scalable global delivery architecture, including the development of a partner ecosystem and external delivery capabilities to support continued growth.
- Strengthen and develop the operational leadership team, fostering a culture of ownership, accountability, performance and continuous improvement.
- Act as a strategic member of the leadership team, aligning Operations with Product, Engineering, Commercial and People priorities while contributing to the long-term evolution of the organisation.
Background and Experience
- Proven senior leadership experience in Operations, Delivery, Professional Services, or a comparable customer-facing execution environment.
- Strong understanding of enterprise software businesses with significant implementation and services components, ideally in international and multi-stakeholder environments. Experience in regulated, mission-critical environments is considered a strong advantage.
- Demonstrated expertise in delivery governance, operating model design, resource and capacity planning, and operational performance management.
- Track record of building, scaling, or transforming delivery and services organisations, while maintaining execution quality in live customer environments.
- Experience developing and managing partner ecosystems, systems integrators, or other external delivery models at scale.
- Fluent in English; Dutch is preferred. Flexibility and willingness to travel 20% of your time.
Please send your CV and cover letter through www.mercuriurval.com (ref.no. BE-07932).
Our client is a fast-growing international software company delivering mission-critical enterprise solutions to highly demanding and operationally complex environments. With a strong international customer base, long-term client relationships, and continued double-digit growth, the company is entering a new phase of scale and professionalisation.
To support this growth, the organisation is strengthening its executive leadership team and is looking for a Chief Operating Officer who can help build the operational foundations required for the next stage of international expansion.
I acknowledge that by joining Mercuri Urval's Executive Network and applying for this position my information will be collected, used, and shared as described in Mercuri Urval’s Privacy Notice. I understand that I can object to this processing at any time by contacting Mercuri Urval at gdpr.int@mercuriurval.com. Read more
