We are currently looking for a Service Desk Agent to support Digital Workplace services for a leading international environment in Brussels.
&##Smart Working Policy: 2 days remote / 3 days on-site
&##Languages: English (Β2 min)
Perform Digital Workplace support activities
Manage all types of user interactions (phone, ticketing portal, chat, messaging)
Provide user guidance and support regarding services, software, and applications
Strong knowledge of Workstation support and administration (Windows 10 and above)
Good knowledge of Microsoft Office applications (Office 2016 and above)
Basic understanding of server environments (Windows/Linux) and Active Directory services
Account management
Antivirus management
Patch and software distribution
Scanning and printing support
Strong customer service orientation and commitment to quality
IT Helpdesk Professional (or equivalent)
Google IT Support Professional Certificate
Call Centre Associate Certified (or equivalent)
Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.
With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.
&##By submitting your CV, you consent to its retention in our database for two (2) years, in accordance with GDPR, for the purpose of considering your application for current or future employment opportunities.