Job Summary
The Client Support Representative is primarily responsible for the effective processing of contractual and non-contractual policy changes and all Client requests in accordance with established policies and procedures.
PRIMARY ACCOUNTABILITIES
* Processing of Non-Contractual policy changes and Client requests:
o Checks documents received for completeness and return to source Units, if applicable
o Processes requests within standards (see list of Transactions)
o Prepares and dispatches contract endorsements, as applicable
o Updates Tracking and Productivity Logs on completion of tasks
o Ensures that documents are placed to be scanned and filed
* Processing of Contractual policy changes:
*
o Receives Daily/ Weekly/ Monthly/ Yearly Changes reports from Technology Services
o Processes change (paid up/expires) within standards
o Updates Tracking and Productivity Logs on completion of tasks
SECONDARY ACCOUNTABILITIES:
* Provides timely feedback and responds to queries from FA, FASST and Clients
* Completes monthly, quarterly and half-yearly projects as necessary
* Participates in meetings and Team Building exercises
* Performs any other functions as required by Team Leader/ Coordinator
Qualifications
Education
Minimum 5 CXC O'Level passes inclusive of Grade 1 or 2 in Mathematics and English A and
6 CAPE passes or an equivalent diploma or professional certificate with a focus on business or accounting.
Experience
1 year experience in an office environment.
Please note that our recruitment and selection policy requires you to present a police certificate of character no older than 6 months from the date of stamp.
We thank you for your application. However, only if you have been short-listed, you will be contacted.