E-Commerce Operations Manager @ the next digital marketplace for premium car parts
Location: Antwerp, Belgium
About CP2 Digital
At CP2 Digital, we're not just building another e-commerce platform. We're creating a haven for all passionate car lovers in Europe. We are a dynamic startup, fueled by innovation and a collaborative spirit, ready to disrupt the automotive industry by offering premium OE car parts and building the ultimate online community for car enthusiasts.
We are on the brink of our platform launch and are gearing up for European growth. We embrace a hybrid work model, blending the best of in-office collaboration with the flexibility of remote work.
About the Role
We're seeking a driven and experienced e-Commerce Operational Manager to optimize our internal processes and technical landscape, setting the stage for scalable growth. You'll be the architect of efficiency, connecting disparate systems, automating workflows, and ensuring seamless operations across all departments. This is a hands-on role requiring both strategic vision and a willingness to dive into the details. This role is pivotal in the growth of the organization, and you will have to use your expertise to help us grow.
You will own the full order-to-delivery chain, working across logistics, platforms, support, and suppliers. Your mission is to ensure operational excellence, happy customers, and scalable processes.
Tasks
Responsibilities
* Order & fulfillment Management Own day-to-day order flows, deliveries & returns: intake, supplier handoffs, tracking, confirmations, and exceptions. Ensure every order is fulfilled quickly, reliably, and visibly. Build and optimize SOPs for edge cases: delays, stockouts, failed deliveries, returns. Monitor SLAs and delivery KPIs across all the delivery chain.
* Process Optimization & Automation: Analyze and streamline internal workflows across customer success, accounting, PIM, and ERP. Identify and implement automation opportunities to reduce manual work, leveraging existing tools or introducing new solutions. Lead cross-functional projects on process improvement, system integration, and automation.
* Technical Landscape Management: Oversee and optimize our technical infrastructure, ensuring seamless integration between different tools and systems, such as our e-commerce platform, PIM, ERP, CRM, and delivery partner platforms.
* Customer Experience & Support. Ensure fast, clear, and empathetic support through structured escalation paths, templates, and proactive communication. Maintain feedback loops with customers, suppliers, and internal teams. Own the “Customer Experience Logbook” to track recurring issues and drive improvements in UX, supplier performance, and fulfillment — balancing delight with operational efficiency.
* Team & Vendor Collaboration: Manage relationships with parts suppliers, as well as logistics & distribution service providers. Hire and manage additional support or operational staff as we grow.
* Performance Monitoring: Establish and track key performance indicators (KPIs) to measure the effectiveness of operational processes and identify areas for further optimization.
* Troubleshooting: Identify and resolve operational bottlenecks and technical issues.
Requirements
Qualifications
* Proven experience in an operational management or similar role, preferably in an e-commerce or technology-driven environment.
* Strong understanding of e-commerce operations, including order fulfillment, inventory management, and customer service processes.
* Experience with process mapping, analysis, and optimization techniques.
* Technical aptitude and experience working with various software systems, including PIM, ERP, CRM, and e-commerce platforms.
* Experience with API integrations and automation tools is highly desirable.
* Excellent problem-solving skills and the ability to identify and implement effective solutions.
* Strong project management skills, with the ability to manage multiple priorities and deadlines.
* Excellent communication, collaboration, and interpersonal skills.
* A proactive, hands-on approach and a willingness to get involved in the details.
* Ability to work independently and as part of a team in a fast-paced environment.
* A passion for cars or having worked in the car parts industry is a real plus.
* Fluent in Dutch and English
Benefits
Why Join Us?
* Shape Our Growth: Play a critical role in building a scalable foundation for a rapidly growing startup.
* Hybrid Work: Enjoy the flexibility of working both from our office in Hove and from home.
* Impactful Role: Directly contribute to the efficiency and success of our operations.
* Collaborative Environment: Work with a passionate team that values open communication, collaboration, and a proactive approach.
* Development Opportunities: Expand your skills and knowledge in a dynamic and challenging environment.
* Competitive Salary and Benefits
If you're a results-oriented operational leader with a passion for optimization and a desire to make a real impact, we encourage you to apply!
How to Apply
Send your CV and a short note explaining why you’re the right fit. Bonus points if you include examples of relevant work you’ve done.
CP2 Digital is a new e-commerce initiative offering premium car parts in the European market.
Backed by a strategic partner, the company will connect car enthusiasts, DIY hobbyists, and independent automotive professionals across Europe with a multi-channel, multi-platform, and multi-brand strategy.
Our digital marketplaces aim to offer a seamless shopping experience, ensuring customer satisfaction and delivering precision and excellence.
_Our mission?
_To seamlessly connect car enthusiasts, DIY hobbyists, and independent automotive professionals with high-quality auto parts, all at the click of a button.
Our commitment?
We’re dedicated to infusing every transaction with precision, accuracy, and an unwavering passion for excellence. At CP2 Digital, customer satisfaction will be at the heart of our journey, ensuring an unparalleled experience as we deliver premium car parts across Europe through solid online marketplaces.