Lead with Purpose in the HVAC Industry
Are you ready to shape the future of customer experience in a global HVAC organization? Do you thrive on leading a team, driving performance, and delivering exceptional service? If you're a strategic thinker with a passion for people and process excellence—this is your moment.
Your Impact
As our Team Leader – Customer Care Center, you'll be at the heart of our customer operations, guiding a dedicated team of 3 professionals. You'll ensure smooth day-to-day operations while championing service excellence, commercial growth, and team development. Your leadership will directly influence customer satisfaction, internal collaboration, and our bottom line.
You'll collaborate closely with the Head of Sales and play a key role in shaping our commercial strategy. From optimizing workflows to inspiring your team, you'll be empowered to make a real difference.
What You'll Own
Customer Operations: Oversee order processing, complaint resolution, calibration workflows, and Pneumatex maintenance contracts.
Commercial Growth: Drive cross-selling across Heimeier, TA, and Pneumatex; support quotation reviews and demand planning.
Strategic Insight: Spot market trends, shape actionable strategies, and report directly to the Management Team.
Process Excellence: Streamline planning, team collaboration, and CRM (Salesforce) data management.
Team Leadership: Lead, coach, and develop your team through daily guidance, performance reviews, and growth plans.
What You Bring
Industry Experience: Background in HVAC or a similar technical field, with proven leadership in customer service.
Education: Technical-commercial profile with 5+ years of relevant experience.
Languages: Fluent in Dutch and English.
Skills & Traits:
Strong communicator with commercial acumen
Technically savvy and analytically sharp
CRM (Salesforce) and Excel proficiency
Proactive, customer-focused, and results-oriented
Your Superpowers
Planning & organizing
Stakeholder management
Accuracy & reliability
Sales-driven mindset
Analytical & solution-focused
People-first leadership
What We Offer
A high-impact role with autonomy and visibility
The chance to grow a team and shape processes
A vibrant, international work environment
Competitive salary and comprehensive benefits
Ready to Lead the Change?
Apply now and become our next Team Leader – Customer Care Center. Let's build something exceptional together.