Hi Professionals,Greetings From Ampstek!!Hope you are high in your spirits. Please stay safe.Our client is looking for L1 Support Engineer to join a high-growth organization. If you are interested share you resume sudhakaran.m@ampstek.comRole: L1 Support EngineerLocation: Mechelen, Belgium(Onsite 5days/Week)Duration: ContractJob Description:2+ years experience providing onsite support in an enterprise environment.Serve as the first point of contact for IT support requests via phone, email, and ticketing system.Respond to service desk requests and fulfil them promptly.Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.Log, categorize, and prioritize support requests accurately and efficiently.Perform password resets and account unlock procedures.Basic Knowledge in SCCM, Intune and Jamfpro for managing devices.Hands on feet support for Laptop/Desktop, Printer, networking and Installation of OS, Outlook configuration.Hardwar Troubleshooting.Software Installation & Troubleshooting.Strong working knowledge of Windows 11, MAC’sExperience with VPN/Wifi/IP/DNS, networking and other enterprise network technologies.Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.Maintain accurate records of support interactions, resolutions, and escalations within the ticketing system.Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.Thanks & Regards,SudhakaranIT Recruiter | Europe & UKEmail - sudhakaran.m@ampstek.comTel - +44(20)45150009Ampstek Services Limited