As a Customer Service Representative, you will be an active member of the operations team and the direct point of contact for a variety of clients. Working closely with the transport planners, you will be fully dedicated to ensuring customer satisfaction. Our client is a leading international logistics service provider with operations across Europe. With decades of experience in the industry, the company specializes in transportation, warehousing, and supply chain solutions for a wide range of sectors, including automotive, aerospace, healthcare, and high-tech. They combine a strong fleet network with innovative technologies to deliver efficient, reliable, and customer-focused logistics services. Known for their flexibility and commitment to quality, they support both multinational corporations and local businesses in optimizing their supply chains. As a Customer Service Representative, you will be an active member of the operations team and the direct point of contact for a variety of clients. Working closely with the transport planners, you will be fully dedicated to ensuring customer satisfaction. 1. Customer Service & Client Support Act as the first point of contact for clients regarding orders and operational inquiries. Support the order entry process by providing accurate information to ensure complete bookings. Prepare client reports, performance analyses, and gather information for review meetings. Communicate proactively with clients about specific shipment details. Analyze and resolve issues related to orders, delivery deadlines, conditions, and rates. 2. Customer Service & Account Development Proactively contact clients to identify additional load opportunities or new business. Take responsibility for customer satisfaction and actively improve it where necessary. Develop, strengthen, and maintain long-term relationships with clients. Keep transport records up to date to ensure timely invoicing. We are looking for a Customer Service Representative that : Minimum 2 years of professional experience in the logistics sector, ideally in customer service or transport planning. Excellent communication skills in both English and French; knowledge of Dutch is a strong asset. Willing to work full-time with flexibility (shift rotation: mornings/evenings and occasional weekends). Strong knowledge and interest in automated planning systems and TMS (Transport Management Systems). A real team playe... Order Entry, Provide information, Billing, Communication, VOS, Customer Service, Client Support, Shipment, Delivery, Logistics Sector, Business, TMS, Customer Experience, Communication, Transport, Flexibility, Highly responsible, Operations, Transport planning, Asset, Account Development, Planning system Originele vacature is te vinden op StepStone.be – Maak nu een Jobagent aan op StepStone en vind je droombaan! https://bit.ly/2jPYsZC Vind gelijkaardige jobs, informatie over werkgevers en carrièretips op StepStone.be!
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