We create an environment that encourages professional
growth, offering stimulating projects, the latest technologies, and
comprehensive training programs for all. In this context of
continuous evolution and development, we are currently seeking for
a District Manager ( post offices) for the area Gent. With a focus
on social and environmental sustainability, we aim to be a trusted
guide in a changing world. As our newest team member you will: Have
a direct impact on decision-making in an international success
story. As a District Manager your mission is to achieve the
commercial and service objectives within the assigned area ( Area
Gent)You will oversee and ensure the professional and high-quality
execution of processes to guarantee operational efficiency,
productivity, and customer satisfaction in about 20 offices. By
leading a dynamic and motivated team, you will create a positive
impact on both business results and the customer experience.
Transform commercial objectives into actionable weekly and daily
targets (TOP 5 activities) to keep the team focused and motivated.
Lead and oversee the seamless execution of sales activities ( on
domains such as parcels, franking, financial services), including
follow-ups on campaigns, applying effective sales techniques, and
tracking team performance via briefings, remote management, and
on-site coaching. Ensure compliance with accounting rules, internal
controls, and regulatory standards, safeguarding the company from
financial, operational, and reputational risks. Build a Dynamic and
Motivated Team Inspire, coach, and support your team to achieve
commercial and service goals through personalized follow-ups,
regular office visits, and effective use of coaching resources.
Lead engaging and impactful meetings with Office Managers to align
on strategies, operational quality, customer experience, sales and
celebrate successes. Conduct meaningful performance reviews,
providing constructive feedback and identifying growth
opportunities for each team member. Drive optimal staffing levels
by addressing absenteeism, managing workload distribution, and
participating actively in recruitment and onboarding processes.
Foster constructive and collaborative relationships with Mail
Services, local unions, HR teams, other cluster managers, sales
coaches and relevant stakeholders. Partner with the Regional
Management Team Flanders on sales, operations, customer centricity
and HR related Bachelor's or Master's degree, or equivalent through
experience More than 5 years of experience in a leadership or
people management role Strong knowledge of management and coaching
skills Familiarity with the products and services in a retail
banking environment, processes and procedures, sales techniques,
and specific IT applications Good understanding of HR
policies/guidelines, accounting rules, compliance procedures and
guidelines Being able to communicate in the second national
language is a plus