IT control Operator Languages: French or Dutch English fluent Location: Bruxelles Mission overview: As part of a 24/7 technical operations team, you will handle various IT tasks and serve as a second-line support contact for IT issues. Your role ensures the seamless operation of the company's infrastructure, systems, and applications for both internal and external users. Responsibilities: Performing maintenance and testing activities by adhering to established procedures and schedules, contributing to system validation and availability. Documenting IT issues encountered during shifts, sharing insights with colleagues, and proposing improvements to enhance procedures and documentation. Keeping up to date with technological advancements and developments within your domain to maintain expertise and credibility. Managing external technicians by validating access, escorting them to designated areas, and ensuring compliance with security protocols and work completion. Providing user support based on existing documentation and escalating complex requests to third-line support for efficient issue resolution. This role requires analyzing and integrating information, as well as designing solutions for IT issues. You must critically assess data, form well-informed opinions, and draw conclusions to provide optimal solutions. A strong understanding of IT processes, available documentation, infrastructure, and applications is essential for assisting users effectively. The position focuses on enhancing existing services, procedures, and methods. Prior experience may be beneficial in driving these improvements. Profile: French/Dutch: Active proficiency in one language (listening, speaking, reading, writing technical documentation), and passive proficiency in the second (understanding, reading). English: Active proficiency in reading and writing technical documentation. Operating Systems & Cloud: Windows (Server, Workstation, O365), Azure basics, Linux/Solaris Virtualization & Infrastructure: VMware, VCS Networking & Security: Cisco Nexus, Palo Alto, F5 (BigIP), Firewalls, PKI, Certificates Storage: IBM Storwize (V7000, V5000), IBM Flash (FS900, FS9200), IBM SVC (Spectrum Virtualize), Brocade DCX SAN switch Backup: Veritas NetBackup, Veritas 5330 Appliances, Oracle SL4000 libraries (T10K & LTO8 tape readers) Job Scheduling & Monitoring: CA-Autosys (Workload Management Console), MonitorNow, Jaws (batch job monitoring), Nagios, Icinga ITIL Processes & Incident Tracking: ServiceNow (or equivalent) Strong team player with a collaborative mindset Ability to prioritize tasks and follow through diligently Willingness to learn and adapt to new technologies and methodologies Experience in large-scale environments with strict regulatory requirements is highly valued. Interested in this opportunity? Feel free to apply or send us your updated CV at anne-catherine.soncyberr.ai and morgane.zimmercyberr.ai