It support - antwerpen & brussels

PstrongDescription: /strong /p pWe are looking for an strongIT Support / IT Care Technician /strong to join our team in Belgium. /p pstrongYour responsibilities: /strong /p ul lipInstall, distribute and maintain end-user hardware and software (devices, printing, workplace software) /p /li lipHandle service requests and access management /p /li lipProvide user support and accurately log technical incidents /p /li lipAnalyze tickets and metrics to identify recurring issues /p /li lipSuggest technical improvements to enhance user experience and team efficiency /p /li /ul pstrongYour profile: /strong /p ul lipMinimum 4 years of experience in an IT Service Desk environment /p /li lipBachelor's degree in IT, Computer Science or Engineering — or equivalent experience /p /li lipProficient with: Windows, Office 365, Intune, Active Directory, ITIL /p /li lipstrongFluent in French and Dutch (mandatory) /strong, good command of English in an IT context /p /li lipCustomer-oriented, strong communicator, team player /p /li /ul pstrongPractical information: /strong /p ul lipHybrid working model — Belgium /p /li lipStart: as soon as possible /p /li /ul