PpIn this role, you lead the end-user support and digital workplace services within our global ICT environment. You ensure high-quality, stable, and user-focused service delivery and combine strong people management with process excellence. By doing so, you continuously improve the workplace experience while aligning business needs with IT solutions. /p ul liYou lead and develop several team leads and specialists, ensuring strong ownership, accountability and continuous growth. /li liYou are responsible for the performance of end-user support, ensuring SLAs are met and user satisfaction is continuously improved. /li liYou drive structure and clarity by improving processes, sharpening communication and setting the right priorities in a complex environment. /li liActing as the key interface between business and IT, you align priorities and translate business needs into clear actions for your team. /li liYou define and drive the roadmap for workplace and collaboration tools, focusing on simplification, automation and improved user experience. /li liYou strengthen digital adoption by introducing self‑service solutions and increasing user knowledge through training initiatives. /li liExternal vendors and outsourcing partners are managed closely to ensure quality, cost‑efficiency and reliable delivery. /li /ul h3Profile /h3 pTo be able to achieve the above and be successful in this role we believe you need to have: /p ul liA Master’s degree in ICT, Engineering, Applied Economics or a related field /li liAround 5–10 years of experience in service delivery, workplace management or a similar role within a large, international environment /li liProven experience in people management, ideally managing team leads or working with virtual/international teams /li liGood understanding of ITIL processes and a strong focus on process improvement and service quality /li /ul /p #J-18808-Ljbffr