Sr. Manager, Solution Engineering – Pfizer
Join Pfizer in advancing digital solutions that drive performance across our global supply chain. In this senior leadership role, you will champion the design, deployment, and maintenance of the COMET (Siemens OpCenter Pharma Execution) and AMPS (Rockwell Pharma Suite) MES platforms at manufacturing sites.
Role Summary
Digital Manufacturing empowers Pfizer’s core manufacturing and engineering solutions with real‑time analytics and seamless data flow. The Global Supply Engineering & Sustainment team ensures that our platforms, systems, and digital capabilities are reliable, scalable, and future‑ready.
As Senior Manager, Solution Engineering, you will own the infrastructure architecture, installation, configuration, and upgrade execution of MES platforms. Your leadership will guarantee high availability, scalability, and compliance with GxP and Pfizer’s enterprise standards. You will collaborate with Siemens, Rockwell, site automation, enterprise architecture, and global Digital Manufacturing teams.
Role Responsibilities
* Infrastructure & Architecture Leadership
o Lead end‑to‑end design, build and validation of COMET and AMPS on‑premise infrastructure (servers, databases, networking, virtualization, storage, backup, monitoring, observability)
o Partner with global Pfizer architecture teams to ensure compliance with enterprise infrastructure, cybersecurity, and data protection standards
o Define system sizing, capacity planning, and performance monitoring strategies for the MES environment
* Deployment & Execution
o Lead site‑level MES build deployments and cutover activities in collaboration with Siemens, Site Automation, and Global Manufacturing teams
o Oversee installation, environment setup, configuration, and qualification of all MES system components
o Ensure execution of release upgrades, including regression testing, validation and business continuity planning
* Operational Excellence & Stakeholder Engagement
o Establish robust monitoring and observability, alerting, and incident management processes to ensure system uptime and stability
o Partner with L4 support vendors and SRE teams to drive proactive problem management and root cause analysis
o Develop a robust lifecycle management roadmap ensuring infrastructure is modernized and upgraded while avoiding business risk
o Work with product managers to create short‑ and long‑term strategic roadmaps for Solution Engineering, leveraging best‑in‑class technology solutions
o Coordinate with vendors and suppliers as required
* Continuous Improvement
o Identify opportunities to enhance system performance, reduce downtime, and optimize deployment processes
o Contribute to global MES infrastructure templates, playbooks and standardization initiatives
o Mentor technical staff and develop site expertise in MES infrastructure and operations
Basic Qualifications
* Bachelor’s degree in computer science, engineering, or related experience
* Minimum 7+ years of experience designing, deploying, and managing on‑premises or hybrid MES or automation systems in a regulated environment
* Strong hands‑on experience with infrastructure architecture (Windows/Linux servers, databases, virtualization, networking, system monitoring, and observability)
* Proven ability to lead complex software upgrades and manage multi‑environment deployments
* Experience in GxP‑compliant system design, validation and lifecycle management
* Understanding of SAFe agile delivery, DevOps concepts, and ITIL‑based service management
* Demonstrated ability to collaborate across cross‑functional teams including Automation, IT Infrastructure, QA, and vendors
* Excellent communication skills; able to translate complex technical topics for diverse audiences
* Leading Global Development and Support teams
* Experience working with cross‑functional teams composed of both technical and non‑technical members
* Experience in managing Digital L4 support queues and adhering to defined SLAs (Service Level Agreements)
* Experience in all stages of system and application lifecycle from value analysis, business case development, solution deployment through value realization and system retirement
* Problem solving within fast‑paced and constantly changing environments
* Ability to work across multiple concurrent activities and in ambiguous situations while successfully adapting to changing priorities as required
* A thorough understanding of system GMP requirements and demonstrable knowledge of computer system design and maintenance lifecycle in GMP environments
Preferred Qualifications
* Direct experience with Siemens’ Opcenter Execution Pharma solution, Rockwell Pharma Suite solution or other MES solution
* Experience integrating MES systems with automation layers and enterprise systems
* Experience within a manufacturing setting
* Experience leading vendor‑delivered implementation projects and coordinating across multiple time zones and stakeholders
* Experience with Digital solutions within a BioPharma company
Physical/Mental Requirements
* None
Non‑standard Work Schedule, Travel Or Environment Requirements
* Ability to travel up to 20% and must be able to support weekend or night cutover and/or upgrade activities
Work Location Assignment
Hybrid
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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