About the Company
Our client is an international, mission-driven company supporting large multinational organizations through technology, data and compliance solutions.
About the Role
To strengthen their internal IT capabilities, they are looking for a Corporate IT Operations Manager to lead the IT Operations function and ensure secure, reliable and future-ready services across multiple offices. This is a hands-on leadership role combining team management (6 It support engineers), service delivery, architecture oversight and business partnership.
Responsibilities
* Team Leadership
* Manage, coach and develop an IT Operations team
* Set clear priorities, objectives and ownership
* Remove blockers and enable high performance
* Foster a culture of trust, accountability and continuous improvement
* Conduct 1:1s, performance reviews and career development plans
* IT Operations & Service Delivery
* Oversee daily IT operations across multiple offices
* Ensure availability, stability and security of all corporate IT services
* Define and manage SLAs and performance metrics
* Lead incident, problem and change management
* Maintain documentation and knowledge base for self-service
* Architecture & Infrastructure
* Lead the design and evolution of IT Operations architecture
* Ensure redundancy, backup and disaster recovery strategies
* Manage upgrades, lifecycle and modernization initiatives
* Stay ahead of new technologies and best practices
* Security, Governance & Vendors
* Ensure compliance with security standards and policies
* Implement IT policies and procedures
* Manage vendors and contracts
* Control budgets and costs
* Business Partnership
* Collaborate closely with stakeholders to define the IT roadmap
* Translate business needs into scalable solutions
* Act as a trusted partner for internal users and leadership
Qualifications
* Bachelor's or Master's degree in IT / Computer Science or similar
* 5+ years managing IT Operations or Infrastructure teams
Required Skills
* Strong people leadership and coaching skills
* Solid background in IT Service Management (ITIL)
* Experience in multi-site corporate environments
Preferred Skills
* Microsoft Azure ecosystem
* Exchange, Intune, SharePoint, Teams, Identity, O365
* Jira & Confluence
* Agile ways of working
Ready to lead IT Operations that truly enable the business? Let's talk confidentially. Christoph Maassen - c.maassen@nexin.be