Director of Operations & Commercial Performance
Vitology – Antwerp, Flemish Region, Belgium
About Vitology
Vitology is not a wellness center. We are a health and longevity ecosystem.
We bring together:
A proprietary biological age testing system
A personalized health improvement algorithm
Targeted longevity therapies
Evidence‑based lifestyle interventions
Our goal is ambitious:
Make high-performance health accessible, measurable, and personalized — for everyone.
At Vitology, clients don’t just do cold plunges or sit in infrareds. They start a long‑term journey to:
Improve metabolic health
Increase energy
Reverse biological aging
Build sustainable habits with AI‑assisted guidance
Receive continuous follow‑up and motivation
Vitology is the new generation of health optimization centers. And we are preparing to scale.
Where We Are Today
Two Vitology‑owned centers
Rapidly evolving protocols
Developing our own software platform + AI coaching system
Clear demand from individuals, corporates, franchisees
Preparing to scale toward 5+ centers and multiple business models: fully owned centers, franchises & shop‑in‑shop concepts for health professionals
With our first international franchise center active, we now need stronger operational oversight, partner coaching, and cross‑country quality alignment.
Why We’re Hiring
We have a operational manager running daily logistics. We have a strong founding team that is now divided over the different pillars of the company. We have growing demand and a momentum‑rich market.
But we lack a high‑level, hands‑on operator who can:
Build the Vitology operating system
Dramatically improve commercial performance
Train our current team to become world‑class
Support and coach partners
Ensure operational consistency across borders
Prepare the entire company for scalable expansion
This is NOT “taking over operations.” This is building the system once, and elevating the people who run it.
Once that foundation is built, your second mission begins: Scale Vitology into a franchise and shop‑in‑shop ecosystem — nationally and internationally.
So this is a multi‑phase role.
You will enter Vitology to:
Audit everything
Fix what needs fixing
Build procedures & SOPs
Set targets and dashboards
Train the operational manager
Train center teams in commercial excellence
Improve the customer journey
Sharpen pricing, packaging, and offers
Ensure biological‑age‑based pathways are followed consistently
Implement operational excellence across all centers (BE + NL)
International Component
Coach and support the franchise center in Rotterdam
Align commercial KPIs across markets
Implement audits and quality controls for franchise partners
Your Key Responsibilities
P&L ownership
Membership growth
Churn reduction
Team enablement
SOP implementation
Operating manual creation
Integrating operations with the AI health coach system
Cross‑border operational alignment
You will work with — not over — the operational manager.
Your success is measured by:
How well she and the teams operate after your training.
The Role (Phase 2): Make It Scalable
Once the system works flawlessly in Belgium and The Netherlands, we enter expansion mode.
You will:
Transform the operating system into a franchise‑ready playbook
Create the shop‑in‑shop toolkit for health professionals
Build training systems for future franchisees
Develop onboarding flows for external partners
Document procedures for licensing partners
Assist in launching new centers (Belgium + international)
Integrate the software platform & AI coach into the franchise model
Ensure international brand & service consistency
Your mission:
Make Vitology scalable, repeatable, and operationally consistent everywhere.
Who You Are
You thrive in early‑stage scaling environments.
You’re hands‑on, commercial, and operational.
You enjoy being present in the centers — and supporting franchise partners abroad.
You are a builder of systems.
You coach people and elevate teams.
You are analytical and data‑driven (KPIs, CAC, CLV, churn, dashboards).
You're passionate about health, performance, and longevity.
You have low ego and high empathy.
You love commercial results and hitting targets.
What You’ve Done Before
You likely have experience as:
Regional manager in a fitness/wellness chain
Multi‑site operator across multiple countries
Manager of boutique fitness or medical aesthetics centers
Sales manager with operational responsibility
Someone who implemented SOPs or systems
Bonus
Experience managing franchise partners
Experience with early‑stage digital products
Understanding of health, fitness, biohacking, or longevity
Experience with international scaling or cross‑border operations
What We Offer
Bonus tied to P&L + retention + growth
Permanent contract
Direct influence on culture, processes, and future
Work closely with founders
Opportunity to build a franchise system from scratch
Ownership of a core pillar of Vitology
Flat structure, fast decisions, high autonomy
Work in a category that will only grow (longevity & bio‑optimization)
A role that evolves internationally
Seniority Level
Director
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industry
Retail Health and Personal Care Products
Referrals increase your chances of interviewing at Vitology by 2x
#J-18808-Ljbffr