About the Role
Collaborate with customers and account managers to maximize the value of the world’s leading email-based risk assessment solution, driving reduced fraud, lower friction, and increased profitability. The role requires a consultative mindset, strong analytical skills, and a focus on delivering measurable customer value.
You’ll work with real-time digital identity intelligence, analyzing millions of transactions monthly across major players in Financial Services, Insurance, and e-Commerce.
You’ll work within a collaborative and supportive environment to grow your personal and problem-solving skills and help deliver solutions that will go head‑to‑head against some of the most motivated attackers in the world to protect billions in revenue.
Responsibilities
* Partner with clients to assess business needs and define project scope, objectives, and deliverables.
* Lead project planning, execution, and governance, ensuring timelines, KPIs, and quality standards are met.
* Act as a trusted advisor by proactively understanding client environments and delivering tailored solutions.
* Coordinate with Product, Sales, and internal teams to ensure seamless implementation, issue resolution, and continuous improvement.
* Conduct workshops, manage stakeholder communication, and maintain accurate project documentation.
* Share best practices, deliver internal training, and contribute to process optimization within Professional Services.
* Drive customer success by fostering adoption, monitoring health metrics, and identifying upsell opportunities.
* Gather client feedback to inform product development and enhance the overall customer experience.
Requirements
* Bachelor’s degree in IT or equivalent experience in payments, fraud, risk management or e‑commerce industry.
* 5+ years of client-facing experience, with a strong focus on risk mitigation strategies.
* Proven track record in account management, client delivery, and complex project implementations.
* Strong consultative, analytical, and problem‑solving skills, with proficiency in statistics and data forensics.
* Excellent communication, presentation, and stakeholder management skills across technical and non‑technical audiences.
* Demonstrated ability to build and maintain long‑term client relationships and drive customer satisfaction and retention.
* Experienced in cross‑functional collaboration with product, operations, and sales teams.
* Highly organized, results‑driven, and capable of managing multiple priorities under pressure.
* Strategic thinker with a proactive mindset, high integrity, and a commitment to continuous improvement.
* Spanish is a welcomed plus.
Benefits
* Hybrid work system
* Wellbeing programs
* Life insurance
* Health and dental plans
* RECARES days for supporting charity
* Access to employee resource groups with volunteer time
* Access to learning and development resources
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