Overview
Chief Operating Officer (COO)
* Leading European provider of non-life insurance services
About Our Client
Our client is a leading European provider of non life insurance services dedicated to individuals and businesses across the world.
Job Description
Operational Leadership
* Oversee the organization's core operational functions, including IT, Underwriting & Policy Management, and claims management, ensuring they are aligned with the company's strategic objectives.
* Provide leadership and direction to the IT Management team, UPM Manager, and Claims Management team, fostering collaboration and accountability across these areas.
* Drive operational efficiency by streamlining processes, reducing bottlenecks, and implementing best practices.
Strategic Alignment
* Participate to the set-up of the company's strategy in close collaboration with the Board of Directors and other stakeholders
* Collaborate with the Executive Committee to translate the organization's strategic vision into actionable operational plans.
* Ensure that operational priorities support the company's goals for growth, customer satisfaction, and financial performance.
IT Oversight
* Work closely with the IT management team to ensure that the organization's technology infrastructure supports business needs and drives innovation.
* Oversee the implementation of IT projects, ensuring they are delivered on time, within budget, and aligned with organizational goals.
* Promote the adoption of digital tools and technologies to enhance operational efficiency and customer experience.
Underwriting & Policy Management (UPM)
* Lead the UPM Manager in optimizing underwriting processes to improve efficiency, accuracy, and alignment with business objectives.
* Ensure that underwriting processes are customer-centric and support the organization's revenue and risk management goals.
* Collaborate with other departments to address dependencies and improve cross-functional workflows.
Claims Management
* Oversee the Claims management team to ensure that claims processes are efficient, customer-focused, and aligned with organizational priorities.
* Drive strategic improvements in claims management, leveraging data and insights to enhance decision-making and service delivery.
* Ensure that claims operations contribute to customer satisfaction, retention, and overall brand reputation.
Cross-Functional Collaboration
* Act as a bridge between operational functions and other departments, such as Sales, HR, BTT, Finance, and ICI, to ensure alignment and collaboration.
* Work closely with the CEO to address cross-departmental challenges and dependencies, fostering a unified approach to achieving organizational goals.
Performance Management
* Establish and monitor KPIs for IT, UPM, and claims management, ensuring accountability and continuous improvement.
* Regularly evaluate the performance of operational teams, providing feedback and support to drive excellence.
* Use data and insights to identify opportunities for improvement and innovation across operational functions.
Customer-Centric Operations
* Ensure that operational processes are designed to deliver exceptional customer and broker experiences.
* Collaborate with Sales and other departments to align operational functions with customer-centric strategies.
* Leverage feedback from customers, brokers, and internal teams to continuously improve operational processes.
Change Management
* Lead operational change initiatives, ensuring smooth transitions and alignment with strategic objectives.
* Foster a culture of adaptability and innovation within operational teams, encouraging continuous improvement and learning.
Risk and Compliance
* Ensure that operational processes comply with regulatory requirements and organizational policies.
* Collaborate with the CRO to identify and mitigate operational risks, ensuring the organization's long-term sustainability.
The Successful Applicant
* Master's degree in Business Administration, Operations Management, or a related field.
* Minimum of 10 years of leadership experience in operations, with a strong track record of driving efficiency and scalability.
* Experience overseeing IT, claims management, or underwriting/policy management processes is highly desirable.
* Proven ability to lead cross-functional teams and manage complex projects.
* Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
* Excellent interpersonal and communication skills, with the ability to influence and collaborate at all levels of the organization.
* Expertise in process optimization, project management, and operational strategy.
What\'s on Offer
* Reporting directly to the CEO, the COO plays a critical role in driving efficiency, scalability, and operational excellence across IT, underwriting process management (UPM), and claims management.
#J-18808-Ljbffr