L2 Windows System Engineer
About the Role
For our customer, a financial services provider based in Brussels area, we are looking for a proactive and experienced L2 Windows System Engineer to join our IT infrastructure team. This role offers the opportunity to work in a collaborative, fast-paced financial services environment focused on innovation and operational excellence.
You will be responsible for supporting and optimizing our Microsoft Windows 11 endpoint environment, primarily managed through SCCM and Intune. Your role will involve hands-on technical support, issue resolution, system patching, and application deployment. Close collaboration with the helpdesk team and active participation in ITIL-based problem management processes are essential for success in this role.
Key Responsibilities
* Provide Level 2 support for Microsoft Windows endpoints (primarily Windows 11)
* Troubleshoot and resolve issues related to:
* System patching
* Application and OS deployment via SCCM and Intune
* Windows system performance and error analysis (Event Logs, diagnostics)
* Work closely with the helpdesk team (ServiceNow) to manage incidents and service requests
* Apply ITIL problem management principles:
* Identify root causes and provide workarounds or permanent fixes
* Understand the distinction between incidents and problems
* Create and maintain documentation:
* Troubleshooting guides
* Recurring issue resolutions
* Automation scripts and procedures
* Use PowerShell and other tools for automation and system diagnostics
* Contribute to the continuous improvement of endpoint management processes
Required Skills & Experience
* Proven hands-on experience in supporting and administering Windows 11
* Strong working knowledge of SCCM and Intune for endpoint management
* Experience with ServiceNow or similar ITSM tools
* Solid understanding of ITIL principles, especially in problem management
* Proficiency in PowerShell scripting and system diagnostics
* Ability to produce clear technical documentation
* Strong interpersonal and collaboration skills
Nice to Have
* Experience with Entra ID (formerly Azure AD)
* In-depth understanding of Intune configuration and policies
* Basic knowledge of networking concepts and proxy/firewall flows
Why Join Us?
* Join a dynamic and collaborative IT team in a reputable financial services company
* Contribute to modernizing and enhancing endpoint management strategies
* Grow your expertise in Microsoft technologies and automation
* Benefit from a hybrid working model with flexibility and work-life balance