Field Service Operations Manager
A key role in ensuring seamless service delivery for a global leader in access solutions. As a Field Service Manager, you will be responsible for coordinating a team of skilled field service engineers, ensuring optimal customer satisfaction, and continuously improving service processes.
Key Responsibilities:
* Coordinate all field services to meet customer expectations and service commitments.
* Manage and motivate a team of Field Service Engineers to deliver exceptional service.
* Continuously improve field service processes to ensure efficiency, quality, and alignment with company goals.
* Oversee the optimization of maintenance activities to enhance service profitability.
* Act as an escalation point for customer issues, complaints, and requests.
* Manage reporting on incidents, maintenance, installations, and administrative documentation.
* Collaborate with various departments to support service and project goals.
Requirements:
* A technical background (IT or related field) with appropriate qualifications.
* Over 5 years of experience in Service Delivery Management or a similar role.
* Proven experience in staff coordination, including conflict resolution, team development, and managing multi-disciplinary teams.
* Strong customer orientation, technical affinity, process optimization skills, and ability to manage complex tasks.
* Excellent written and oral communication skills in Dutch, French, and English.
Benefits:
* Flexible Hybrid Work Model.
* Internet allowance.
* Hospitalisation and group insurance.
* Company car including fuel/electric charging card.
* Meal Vouchers.
* Job Bike Leasing Program.
* Vacation Days: 25 vacation days + 6 ADV days.
* Support Sustainability.
* Global Collaboration.
* Professional Growth Opportunities.