About Harte Hanks
Harte Hanks is a global marketing services organization specializing in multi-channel B2B & B2C marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, fulfillment and contact center solutions. From visionary thinking to tactical execution Harte Hanks delivers smarter customer interactions for some of the world’s leading brands.
About the Role
We are looking for an enthusiastic ambitious Program Coordinator to join our Belgian operations in Hasselt and support high-profile, international client accounts—primarily in the high-tech and pharmaceutical sectors. In this client-facing role, you’ll ensure flawless execution of digital and fulfillment programs, coordinate daily operations, and coordinate cross- functional collaboration between internal teams and third-party vendors to meet and exceed client expectations.
If you thrive in a fast-paced, client-centric environment and enjoy turning daily coordination into smooth execution, we’d love to hear from you. Junior profiles with the right mindset and eagerness to learn and to grow are welcome to apply.
Key Responsibilities:
Program & Client Coordination:
* Act as the day-to-day operational lead for assigned client programs
* Coordinate all client touchpoints (emails, tickets, calls) in a timely and professional manner
* Facilitate collaboration across internal departments and third-party vendors
* Support the program/account management teams with their daily client management activities where needed
* Coordinate ongoing program deliverables, reports, meeting notes, and documentation of/updating of project procedures
* Participate in weekly client calls and quarterly business reviews
Project Implementation:
* Support the program/account management teams with new project rollouts by managing planning, timelines, and task follow-ups
* Maintain and update clear implementation documentation
* Track milestones and escalate issues when necessary
Client Relationship & Quality Coordination:
* Help developing trusted relationships with client services teams and key client stakeholders
* Monitor program health and ensure SLAs, KPIs, and quality standards are consistently met
* Drive process improvements and identify opportunities for optimization
* Handle escalations from issue identification to resolution
* Assist in preparing client audits and quarterly business reviews
Reporting & Financial Coordination:
* Prepare internal and external reports (daily, weekly, monthly metrics)
* Support monthly invoicing activities with accuracy and timeliness
What You Bring
* Initial successful experience in a similar coordination, operations, or client service role—experience in pharmaceutical, fulfillment, or digital industries is a strong plus
* Professional Bachelor or university degree preferred
* Strong organizational, administrative and time management skills to handle various deadlines simultaneously
* Comfortable working with figures and data
* A good portion of common sense
* Analytical, process driven and critical mindset with a continuous improvement focus
* Ability to think “out of the box”
* Proficient written and verbal communication skills in English and French (any additional language is a plus)
* Comfortable using Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams); Visio is a bonus
* Ability to communicate effectively with senior stakeholders, external partners and technical teams alike
* Eager to learn and take ownership
What Success Looks Like
* Meeting or exceeding contractual KPIs and SLAs
* Delivering projects on time and to specification
* High client satisfaction and proactive communication
* Clear documentation and error-free reporting
You’ll Thrive If You Are...
* Meticulous and methodical, but not afraid to roll up your sleeves
* A real team player who shares ideas and builds strong relationships
* Positive, adaptable, and solution-focused
* Someone who embraces change and seeks efficiencies
At Harte Hanks we believe in creating a workplace where everyone has an equal chance to succeed, no matter their race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity and expression, veteran status, or any other protected characteristics. We embrace diversity and inclusivity, and we encourage you to showcase your individual strengths and experiences. Let's unleash your skills and expertise and make a positive impact together.
We appreciate the interest of all applicants. However, only candidates who meet the required qualifications and experience will be contacted for further consideration.