The global IT Applications Support team provides second-line support for mission-critical logistics applications. Disruptions can delay air and ground operations across international networks, so most supported systems are essential to smooth, time-sensitive movement.What they doSupport on incidents, problems and change managementUser assistance for application functionality issues and knowledgeApplication technical error analyses and reportingEIM (Emergency Incident Management): Stand-by services to coordinate critical situations with applicationsMonitoring of application availability and messaging interface interruptionApplication configuration requestsApplication and messaging testing verificationsKeep all required documents up to dateParticipating in on-call scheduleWhat they requireBasic understanding of the Global DHL Express movement operations (air & ground)Experience as Field Operations, Service Desk Agent is an advantage.Basic knowledge of Aviation IT Application portfolioCan do mentality.Analytical thinkingWorking independently and stress consistentCustomer-centricAccurate, quick decision maker and attention to detailOrganizational awarenessPassion for aviationWhat they offerWorking in a great team of IT professionals with global work exposureWorking from home possibilities (40% per week)Extra compensation for standby servicesI'll contact you as soon as possible!Computer Futures is a Staffing and Recruitment firm for IT roles in Belgium.