Overview
Managing daily escalation with our internal customers and the managed vendors to deliver solutions to incidents or requests. Support the IT leadership team in developing, visualising, managing daily business and kaizens for improvements in Service & delivery for our end Customers. Responsibilities
Educate IT&D Member & Vendors on Customer relations handling On a regular monitor & report performance of our support partners and to identify areas for improvement and encourage them to develop solutions. Actively prepare & support our IT ecosystem meetings on a regular basis & run our governance & reporting meetings towards our executives. Actively execute financial tasks in our systems Monitoring of Service Now & Power BI on all Service Level agreements & activities & implement improvement activity (i.e. Reduction bouncing incidents, proactive service program) Plan, Prepare & execute the ECO leaders meeting Compensation
Daily rate: 520€/day Join Status
Need Immediate Joiner.
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