Please submit your CV in English. A German phone number (+49) will call you to schedule a first interview.
Company profile:
A great commercial challenge working for one of the main leaders in the tyre industry in the world. A product range that is innovative, sporty, and ecological. A dynamic, collegial working atmosphere with plenty of room for initiative. A large customer base that is open to our products.
Job description:
Your assignment will consist of:
Customer service management – Key Accounts
Being the main contact point of key customers and closely following up on their orders, delivery schedules, availability requests.
Handling complaints and resolving issues efficiently and emphatically.
Collaborate with internal departments (sales, logistics, finance and marketing) to solve customer problems.
Escalate complex issues to supervisors or relevant teams when needed.
Problem solving attitude.
Availability management
Monitor service level and product availability in close contact with Supply Chain HQ.
Reporting of availability both internally to managers/sales team and externally to customers.
Supporting sales team in finding availability solutions.
Logistics management
Plan and operatively manage the transport flows.
Follow up closely with our 3PL, local logistics HUB and the Bussiness unit planners Supply chain from our headquarters in Milan.
Job requirements:
* You are dynamic, curios and independent with good analytical skills.
* Organization and time management are not foreign concepts for you and creating win-win situations is specific to your thinking pattern.
* You have good communication skills.
* 3 years of experience in a similar job
* Capability to speak a fluent Dutch and French is mandatory. We're a multinational company, therefore being fluent in English is preferable.
* A place of residence within your area of work is preferred, preferably Brussels.
Benefits:
* Meal vouchers
* Public transportation
* Group Insurance and Hospitalization
* Gym in the office building
* Homeoffice (hybrid workplace type)