Mission Overview:
This is a consultancy mission at a client site, where you will represent Keystone Solutions as an Initiative Owner for Secured Written Customer Interactions. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise to dynamic environments and contributing to the transformation of customer written interactions within a major financial institution.
Responsibilities:
* Take autonomous ownership of the initiative according to Agile practices.
* Understand, clarify, and formalize the scope of the initiative, ensuring all stakeholder needs are covered, simplifying and optimizing where possible, and maintaining overall coherence.
* Define the strategy and market vision for the initiative.
* Elaborate on the value and determine initiative KPIs.
* Identify and document the different deliverables required, prioritize them (backlog management), and propose a validated delivery roadmap.
* Collaborate closely with the Cluster Product Owner, contributing teams, architects, security, regulatory and risk instances, and IT colleagues.
* Manage and support Product Owners/Operational Owners during ideation and refinement of deliverables.
* Align with group guidelines to bridge with the group’s Opti-channel strategy.
* Monitor and report on progress, delivery, risks, dependencies, KPIs, and quality.
* Document and initiate budget requests, monitor budget use.
* Ensure transparent and persuasive communication with middle and senior management (C-level).
* Monitor and report on progress regarding delivery, status, risks, issues, and generated value.
Agile Requirements:
* Demonstrate a positive attitude and pragmatism.
* Show a thirst for knowledge, with a focus on learning, adapting, and knowledge sharing.
* Prioritize team success over individual achievement.
* Embrace feedback and continuous improvement.
* Contribute to cross-functional teams, taking on roles beyond your primary discipline as needed.
Required Skills and Experience:
* 10 years of professional experience, with 5+ years in program and project management, focusing on strategy, priorities, time, budget, and dependencies, while keeping business and customer interests central.
* Technical and functional understanding to interact with architects, developers, and experts.
* Experience in program/project management, strong analytical skills, ability to break down complex issues, and draw conclusions from evidence and assumptions.
* Ability to collaborate and influence, with strong stakeholder management and customer centricity.
* Familiarity with augmented messaging solutions, AI, and digital solutions is preferable.
* Banking experience is an asset.
Soft Skills:
* Ability to thrive in a complex, constantly changing environment.
* Establish and maintain relationships across all organizational levels.
* Identify and manage risks/issues, motivate teams and stakeholders.
* Exceptional interpersonal and communication skills, both verbal and written.
* Strong presentation skills for various audiences, including senior management.
* Proactive, autonomous, committed, and perseverant.
* Solid analytical and synthesis skills, results and delivery-oriented.
Keys to Success:
* Ownership and accountability for delivery initiatives/portfolios.
* Flexibility, adaptability, and stress resistance.
* Executive presence and strong leadership attributes.
* Business acumen, analytical and problem-solving skills.
* Excellent communication skills and passion for leading change.
Languages:
* Dutch: Fluent
* French: Fluent
* English: Mandatory
Education and Certification:
* Master’s degree required.
* Mandatory certification in program/project management and change management frameworks (e.g., Agile, Prince2, ITIL, ADKAR). Agile is the methodology currently used.
Work Model:
* Expectation: 50% on-site and 50% homeworking.
Why Join Keystone Solutions?
* As a consultant, you will work on-site at leading organizations, embracing the identity of a K-Stone and bringing our core values to every engagement.
* Experience a wide variety of dynamic projects and challenges across different client environments.
* Accelerate your professional development with broad learning opportunities and exposure to innovative solutions.
* Benefit from a framework that supports your ambition and career growth.
If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal.