Functieomschrijving
Your tasks will include:
* Managing phone calls and emails: Addressing customer inquiries and involving relevant parties as needed.
* Collecting information and verifying data accuracy and completeness.
* Offering technical support and liaising with workshops to schedule a technician for truck repairs.
* Keeping all involved parties informed and updated about the status of repairs.
* Overseeing and maintaining agreements with customers and service providers.
* Ensuring timely resolution of contract-related matters.
* As a customer service officer, you will work Tuesday to Thursday from 20h--08h.
Functie-eisen
To excel in this role, we are looking for a candidate with the following qualities and skills:
* Language: Proficient in French and English.
* Computer skills: Familiarity with Microsoft Office applications (Word, Excel, Outlook, ...).
* Technical knowledge: Experience or knowledge in the automotive or tire industry is a plus.
* Effective phone communication: Ability to communicate clearly and professionally with customers and technicians.
* Problem analysis and problem-solving: Aptitude to analyze situations and find appropriate solutions.
* Customer- and results-oriented: Focus on providing excellent customer service and achieving desired outcomes.
* Accurate and high work standard: Attention to detail and precision in handling information and data.
* Multitasker and stress-resistant: Ability to handle multiple tasks and work under pressure.
Arbeidsvoorwaarden
As part of the team, you can expect the following benefits:
* A stimulating and rewarding job with ample opportunities for learning and personal development.
* The chance to work in a multicultural environment with a positive atmosphere and friendly colleagues.
* A competitive salary that reflects your contributions to our team.
* If you are a motivated individual with a passion for customer service and technical support, we encourage you to apply for this exciting position.
* As a customer service officer, you will work Tuesday to Thursday from 20h--08h0.