As a Customer Service & Logistics Assistant, you play a key role in delivering top-tier service to their clients while ensuring a seamless logistics process. You will be responsible for coordinating orders, handling customer inquiries, and ensuring efficient logistics operations. Your strong communication skills, attention to detail, and problem-solving abilities will be crucial in maintaining high customer satisfaction levels.
Responsibilities:
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Act as the first point of contact for customers, handling inquiries via phone, email, and other communication channels.
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Process and manage customer orders, ensuring accurate and timely delivery.
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Coordinate with the logistics team and external partners to optimize transportation and inventory management.
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Handle complaints and resolve issues efficiently to maintain strong customer relationships.
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Monitor and update order statuses, proactively informing customers of any changes.
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Assist with administrative tasks related to logistics, invoicing, and stock management.
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Collaborate with internal teams (sales, warehouse, finance) to ensure seamless operations.
We are looking for a Customer service & Logistics assistant that:
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A customer-focused mindset with a passion for delivering exceptional service.
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Strong organizational and multitasking skills, with the ability to handle multiple priorities efficiently.
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Experience in customer service, logistics, or supply chain is a plus.
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Excellent communication skills in Dutch and English; knowledge of French is an advantage.
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A proactive problem-solver who thrives in a fast-paced environment.
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Proficiency in MS Office and experience with ERP systems is a plus.
What the company can offer :
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A stimulating and supportive work environment in a growing company.
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Competitive salary package with benefits.
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Opportunities for professional growth and development.
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A collaborative and positive team culture.
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The chance to make a real impact in an essential business function.