Tasks / DeliverablesThe task scope covers:• Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk• Design of management systems and other tools: design of architecture, technical evaluation of alteratives offered on the market, conduct of proof of concept, testing in pre-production environment• Implementation of new solutions for operations: migration of new systems in production environment, definition of procedures, training of operators for new procedures, development of tools (customisation or configuration of commercial tools)• Evaluation of quality and efficiency of operations by definition and implementation of metrics periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of operations• Training: knowledge at admin level and proven experience are required for one of the following tools:AppDynamicsDynatraceIcingaSplunk3.Expertise and skills• Excellent knowledge of ITIL best practices in ICT operations•Technical knowledge in at least 3 of the following domains:Log Management / Data Monitoring/Artificial Intelligence / Machine LeamingApplication Performance Monitoring (APM)Microservices and Containers architectureCloud-based applications and servicesWorking methodologies: DevOps, AIOps, ITILNetwork basic infrastructure (LAN, WAN, switches, firewalls, proxies, DNS)Data Centre basic infrastructure (servers, virtual machines, storage)• This profile requires a minimum experience of 6 months in at least 2 of the following domains:IT Monitoring and Log Management in a centralised Operations CentreIT infrastructure performance (fault management and/or capacity planning and/or security management)IT Support level 1 (Helpline) and/or level 2Data mining, IT metrics and reportingCustomer care (IT services)