Your responsibilities will include Collaborate with cross-functional teams to implement IT solutions that enhance the D2C customer experience and support our internal partners Work with business stakeholders to identify ecommerce and D2C requirements, documenting them into actionable technical specifications. Analyze gaps in current platforms and propose IT-driven improvements to enhance scalability, usability, and performance in ecommerce ecosystems. Collaborate with IT development teams and external vendors to manage integrations, testing, and deployments of ecommerce features and enhancements. Establish and monitor KPIs for ecommerce platform performance Process Optimization & Innovation: Act as the bridge between technical teams and non-technical stakeholders, ensuring clear communication and alignment of goals. Guide external consultants or contractors on ecommerce-related projects. Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field. 5+ years in IT roles, with specific experience supporting ecommerce and D2C ecosystems from an IT perspective. Solid understanding of digital marketing technologies and customer engagement tools Exposure to Agile methodologies and software development lifecycle (SDLC). Proven experience dealing with technical discussions, conflict management and prioritization with senior stakeholders. Knowledge with ecommerce platforms and digital marketing tools, especially VTEX, Informatica and Adobe Experience Manager. Knowledge and experience with Google Marketing Tools (e.g., Google Analytics, Google Tag Manager). Experience with ecommerce technical architecture and integrations, including APIs. Advanced PC literacy and familiarity with cloud-based tools and platforms.