For an international medical company located in
Diegem
we're recruiting an
Operations Support Associate
who is willing to learn Day to Day Operations management. After a thorough on-the-job training, your responsibilities will include:
* Respond to customer inquiries regarding Product installation & Service Processes and coordinate with 3rd party suppliers (Warehouses & repair Depots) when necessary.
* Ensure all activities are recorded within the Service Management System through daily updates to maintain the traceability of products and documentation.
* Review, Update, Prepare and Process Customers Orders using the Service Management system application.
* Process daily local goods reception and dispatch to the next service provider or return to the customer.
* Work with Third Party service provider applications for shipments and receiving.
* Work with depot technician to issue Service request demand.
* Document repair report from the Depot center to the Service Management application using adequate training equipment, Work Instructions, and guidelines provided by the team leader.
* Use Supporting documents to update service value Work Orders with accuracy in the service tool.
* Collect data and prepare for routine reports to management.
* Take necessary contacts with relevant parties to understand Product/Service status.
To be successful in this role you have:
* Fluency in English. Any additional languages are a plus.
* A
bachelor degree
* Previous experience of working with
CRM systems
would be a strong advantage.
* Resistance to stress, eagerness to learn.
* Willing to learn and have a real desire to deliver first class Operations/Customer service
* Experience of working in a
Sales /Operations/Customer service role
is desired
* Willing to work on a full-time basis from the offices in Diegem for the first 6 months
What's on offer?
* a full-time job with a competitive salary (max
€2.500 gross
, depending on your competencies) completed with extra-legal benefits: luncheon and eco-vouchers, insurances, extra holidays, free public transport, bonus system, home office 2 days/week (after 6 months training period)
* a very pleasant and supportive team in a large and well-reputed international company
* this
temporary contract
will run initially until end of 2026 with a real opportunity to become a
permanent contract afterward.