Do you possess native or near-native fluency in Finnish and Swedish? Are you a service-oriented professional looking to make your mark in the automotive sector? If you're ready to take the next step in your career, we want to hear from you!
Increase your chances of reaching the interview stage by reading the complete job description and applying promptly. We are currently seeking a motivated Customer Advisor to join our vibrant, international hub in Ghent, Belgium. This role follows a hybrid work model, emphasizing team synergy with four days of on-site collaboration and one day of remote flexibility. You will act as the primary point of contact for our clients, dealerships, and partners, delivering world-class service and creative problem-solving. Whether you are a seasoned service pro or an enthusiastic newcomer with great communication skills, this is the perfect place to grow. Become part of a global automotive leader that prioritizes innovation and professional evolution. We offer a comprehensive relocation package, competitive pay, and a clear path for advancement. Key Responsibilities Multichannel Support: Address inquiries through phone, email, and live chat, guiding customers through our automotive product range and service offerings. Technical Troubleshooting: Resolve client concerns with a professional touch and high efficiency. Administrative Management: Oversee order processing, billing questions, and service logistics. Partner Collaboration: Coordinate closely with dealers and business associates to guarantee a seamless customer journey. Continuous Improvement: Monitor and report recurring issues to help refine our internal processes. Compliance & Quality: Adhere to company standards and regulatory guidelines to maintain our reputation for excellence. Industry Knowledge: Keep pace with automotive trends and new product launches to provide expert-level advice. What's in It for You? Attractive Compensation: A top-tier salary package complemented by performance-based rewards. Relocation Assistance: We make moving easy with dedicated support, including temporary housing in Ghent for international hires. Balanced Hybrid Schedule: Enjoy the best of both worlds with 4 days in our modern Ghent office and 1 day working from home. Professional Advancement: Benefit from specialized training, workshops, and a culture that promotes from within. Diverse Culture: Work alongside a global team in the heart of one of Belgium's most historic and beautiful cities. Candidate Profile Language Mastery: Exceptional fluency in both Finnish and Swedish (C1/Native level). English Proficiency: Solid English skills (B2 level) for internal teamwork and training. Solution-Oriented: A natural ability to solve problems and connect with people. Industry Interest: A genuine interest in cars and a "customer-first" attitude. Dependability: The discipline to thrive in a structured hybrid environment. Background: While prior experience is valued, it is not mandatory—we provide full training for candidates with the right drive! Why Choose This Role? Represent a prestigious automotive brand with a massive global footprint. Thrive in a structured hybrid environment that fosters real connections with colleagues. Discover the high quality of life and cultural richness of Ghent. Contribute to a workplace that celebrates innovation, teamwork, and your personal growth. xjsrcvq
Remote working/work at home options are available for this role.