We're partnered with a well-established manufacturing organisation in West Flanders to hire an
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
IT Support Engineer
to strengthen their internal IT support function.
In this role, you will act as the primary point of contact for employees and customers requiring IT assistance. The focus is on delivering efficient, user-friendly support while ensuring continuity in daily operations. You will handle a wide range of technical queries, resolve issues where possible, and collaborate with more specialised teams when needed.
Key responsibilities:
Providing first-line IT support to end users, both on-site and remotely
Logging, tracking, and resolving incidents and service requests through a ticketing system
Supporting users with tools such as Microsoft 365 (including Outlook, Teams, SharePoint, OneDrive)
Troubleshooting and maintaining end-user devices (Windows PCs, laptops, printers, mobile devices)
Assisting with user account and access management via Active Directory / Microsoft Entra ID
Installing and configuring standard hardware and software
Escalating more complex technical issues to internal experts or external providers
Documenting solutions, procedures, and knowledge base content
Contributing to the continuous improvement of IT support processes
Your profile:
Initial experience in IT support, helpdesk, or desktop support is beneficial
Solid understanding of Windows environments and Microsoft 365 tools
Basic knowledge of networking concepts (e.g. TCP/IP, Wi-Fi, VPN) is an advantage
Interest in business applications or ERP systems is a plus
Fluent in Dutch, with working knowledge of French
Service-oriented with a strong focus on user satisfaction
Analytical and solution-driven mindset xphnsxz with a willingness to learn
Organised and detail-oriented in documentation and follow-up
Ability to remain calm under pressure and manage priorities effectively
A collaborative team player with a proactive attitude
The offer:
A diverse role within a stable and continuously evolving industrial environment
Close collaboration with an experienced IT team and exposure to modern systems
Opportunities for professional development, training, and career progression
Up to €4k, dependent on interview process
Full package including mobility options/company car