Are you ready to help transform Customs Operations at DHL Express—Globally?
We are launching one of the most ambitious Customs Transformation programs in our history, and we’re looking for exceptional people who want to make a real, lasting impact. This is a once in a career opportunity to be part of a major, multi-year change program spanning people, processes, and technology—designed to radically elevate our Customs Operations and Quality across DHL Express Globally. We are scaling our Global Operations and IT business teams from fewer than 30 colleagues today to more than 100+ high impact professionals, building new capabilities and strengthening existing ones. This includes establishing a best-in-class Program Management Office (PMO), creating a Global Customs Process team, expanding Business Capability teams (currently CCG), growing our Business IT teams, and significantly increasing investment in IT development and solution capabilities. This is not a short-term initiative. Customs Transformation represents a long-term capability strategy, backed by an investment of over €100 million, to deliver smarter processes, more powerful systems, and a future ready Customs Operations landscape.
It will be complex. It will be demanding. At times, it will be frustrating. But for those who thrive on challenge, impact, scale, and purpose, it will also be deeply rewarding. Your work will directly shape how DHL Express delivers excellence to customers around the world.
If you want to be part of something big and truly transformational—this is your moment.
We are looking for a Director Methodology & Project Tools.
Role Location: Whilst this role has been advertised as located in a specific location, we will also be considering locating this role at other GHO locations in Europe, including Bonn, Brussels, Maastricht and Leipzig.
The Director - Methodology & Project Tools is responsible for defining, governing, and continuously enhancing the end-to-end project methodology and project tool landscape that enables the successful delivery of the Customs Transformation program. The role ensures that all functions follow a standardized, effective, and efficient methodology, while providing governance, enablement, and continuous improvement of tools and processes.
How will you contribute to the success of DHL?
Leadership
* Lead, manage, mentor and further develop a direct team of (Senior) Managers.
* Indirectly manage, coach and steer the PMO and senior management teams in methodology, and take a active leadership role in the wider Global Programs and Ops community.
Transformation Methodology
* Own, establish and further develop methodology standards (“Cookbook”) and ensure alignment across all functions and teams, determining program success and quality baseline.
* Implement end-to-end transformation delivery and governance, as agile as possible, considering balance of existing methods in organization.
* Ensure continuous improvement of methodology and tools through feedback loops, benchmarking, and industry best practices.
* Provide expert guidance to project teams and act as the central point of contact for methodology- and tool-related inquiries.
Project Tools
* Define and continuously improve the tool stack to supporting end-to-end transformation delivery and program methodology.
* Implement innovative tools in alignment with functional business and IT teams, suitable for agile and large scale transformation delivery, plus classic management reporting.
* Implement processes, aligned with delivery model, program management and delivery and drive harmonized usage across regions and functions.
Program Governance & Planning
* Collaborate closely with PMO, and implement program / roadmap reporting mechanism, aligned with detailed delivery tracking in JIRA.
* Contribute to roadmap planning, prioritization, and performance tracking from a methodology & tools perspective.
* Prepare and maintain templates, processes, quality assurance measures, and tool standards used across the program.
Enablement & Stakeholder Management
* Enable and coach cross-functional teams in applying the end-to-end methodology, including onboarding, training, and continuous support.
* Align, negotiate and convince (if required) team members and management of method standardization.
* Ensure method adherence and compliance throughout the program and across all functions, convincing senior stakeholders to adopt methodology & tool standards.
* Collaborate closely with Change & Communications, and other workstreams to ensure alignment with program governance structures.
Do you have what it takes?
* Relevant university degree, MBA/ Master in Business Administration or similar.
* Exceptionally strong expertise in project methodology frameworks (e.g., PMI, PRINCE2, Agile/Scrum, SAFe).
* 7-10 years of experience in project, program, or portfolio management, preferably in large-scale process & IT transformations.
* Fluency in English; additional languages beneficial.
* Experience in designing cross-functional project methodologies & governance.
* Strong leadership and stakeholder management skills.
* Good technical understanding of tool ecosystems such as JIRA & Confluence or equivalent.
* Experience in cross‑functional, global, or complex matrixed organizations.
* Ability to coach and influence cross-functional teams and drive adherence to standards.
* Excellent stakeholder management skills and ability to work across hierarchies in complex environments.
* High level of conceptual, analytical, and structural thinking.
Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
If you have any questions, please feel free to reach out to our Senior Talent Sourcer, Garima Saraswat, at garima.saraswat@dhl.com.