About the role and projects
Interested in this role You can find all the relevant information in the description below.
We are looking for an experienced Digital Product Manager to temporarily replace a colleague on maternity leave for a period of 6 months.
You will take ownership of the digital customer portal (the “Customer Zone”) and work closely within our team alongside another DPM and Digital Product Designers (UX/UI). For your product, you will have regular interactions with business stakeholders and collaborate with Product Owners responsible for delivery.
In addition to day-to-day DPM responsibilities, you are expected to actively contribute to the professionalization of our digital product management capability, specifically around the use of ContentSquare and Confluence.
Key projects
You will be involved in, among others, the following projects:
* The Customer Zone is being fully rebuilt on a new React stack, with the scope for phase one already defined. While the Product Owner leads the implementation, you will:
* Follow up as DPM
* Maintain stakeholder alignment
* Ensure close collaboration with product designers
* Prepare the definition and development of new features
* The new Customer Zone will be powered by a data decoupling layer to ensure improved availability and data quality. Based on product features (already defined at a high level on the roadmap) and the desired digital experience, you will:
* Help refine requirements
* Contribute to enriching the data model
* You coordinate the Go-to-Market approach for each feature release, as well as a monthly onboarding invitation mailing to new customers.
* You monitor adoption metrics, report on them, and adjust where necessary
* Further implementation and setup of ContentSquare as a product and behavioral analytics tool:
* Leverage your expertise to guide and support colleagues
* Set up dashboards aligned with key outcome objectives
* Perform initial analyses on:
* User behavior
* Conversion
* Self-service adoption
* CSAT/CES
* Uptime
* Setup and structuring of Confluence for daily team usage and collaboration with business and delivery teams:
* Define structure, spaces, and templates (e.g., Definition of Ready, product features & specs, roadmaps)
* Establish best practices for documentation and knowledge sharing
* Support DPMs and DPDs in day-to-day usage
Profile and expertise
We are looking for a driven senior DPM who is hands-on and thrives in a fast‑evolving environment. xphnsxz The right mindset and team fit are as important as experience.
Required expertise and experience
* Proven experience as a Digital Product Manager with full ownership of a digital channel or portal
* ContentSquare: hands-on experience (certification is a plus)
* Confluence: experience as a collaboration tool and best practices setup
* Data & Analytics: hands-on experience
* SAFe / Agile: experience working in a Scaled Agile (SAFe) environment
* Strong affinity with UX/UI and the ability to collaborate effectively with business stakeholders, Digital Product Designers, and delivery teams
* Combines strategic thinking with a pragmatic and analytical approach; entrepreneurial and professionally assertive
* Excellent Dutch, with solid knowledge of French and English
Nice to have
* Experience in insurance or financial services (FinServ)
* Experience with digital self-service portals for end customers
* Background in Go-to-Market coordination for digital products, including lifecycle email campaigns and adoption analysis