Type: Contractor (Long-term)
Location: Remote (LATAM)
Schedule: Full-time
Department: Performance Marketing / E-commerce Operations
Reports to: Director of Performance Marketing
About The Company
Our client operates a high-volume D2C e-commerce ecosystem, selling physical and digital products globally, with a strong presence in the U.S., EU, Australia, and the UK.
Their operations rely heavily on affiliate marketing traffic, proprietary CRM infrastructure, and complex payment routing systems.
About The Role
We are looking for an E-Commerce Operations Associate to support and optimize day-to-day transactional and operational flows across multiple platforms.
This is a highly operational, process-driven role, ideal for candidates who enjoy repetitive workflows, working with data, and executing clear playbooks. The role does not involve strategic planning, people management, or leadership responsibilities.
You will focus on payment approval optimization, fraud prevention, order fulfillment control, and affiliate tracking, ensuring campaigns run smoothly and KPIs are met.
Key Responsibilities
Payment Operations & Revenue Optimization
Monitor payment approval rates across live campaigns multiple times per day.
Optimize payment routing rules across different merchant accounts and gateways.
Analyze soft vs. hard declines and apply corrective actions using internal playbooks.
Execute transaction reruns for declined payments when applicable.
Test and scale backup merchant accounts when performance drops.
Track and improve upsell take rates.
Fraud Prevention
Monitor fraud alerts and suspicious activity.
Review potentially fraudulent orders or traffic patterns.
Take action based on predefined playbooks (blocking IPs, canceling orders, escalation).
Order Fulfillment & Operations
Monitor order status and ensure timely fulfillment (12–24h SLA depending on campaign).
Investigate stuck or delayed orders and coordinate with fulfillment teams.
Manually correct order data when required (address issues, missing fields, etc.).
Process refunds for duplicate or invalid transactions.
Affiliate Tracking & Campaign Setup
Set up and maintain affiliate tracking pixels for new campaigns.
Validate tracking accuracy between internal systems and affiliate platforms.
Support new campaign launches and activations.
Product & Campaign Maintenance
Update pricing, product descriptions, and promotional offers (e.g. seasonal campaigns).
Coordinate with technical teams via Jira for product card or landing page updates.
Validate changes after deployment.
Required Experience & Skills
2–3+ years of experience in:
E-commerce operations
Payment processing
Online transactions or marketplace operations
Strong understanding of:
Payment gateways & merchant accounts
Approval rates, soft/hard declines
End-to-end payment flows
Experience working with tools such as:
Stripe, PayPal, or similar processors
High attention to detail and strong analytical mindset.
Comfortable working in highly repetitive, process-driven environments.
Ability to act independently and make operational decisions.
Fluent English (written and spoken).
Nice to Have (Strong Plus)
Background in:
High-volume D2C e-commerce
Online gambling, betting, crypto, or fintech
Experience with fraud detection tools.
Familiarity with affiliate marketing ecosystems.
Experience working in shift-based teams or 24/7 operations.
Show more Show less