We are looking for a motivated IT Engineer to join our team in Zaventem. You will support and help build Japanese customers#39; IT infrastructure and network systems. This includes both remote and on-site technical support, as well as direct communication with clients to understand their needs and ensure reliable, secure systems.
Responsibilities
Support, maintain, and improve IT and network infrastructure (local/cloud)
Provide remote and on-site technical support for Hardware, software, and network issues
Communicate directly with customers and ensure excellent service delivery
Assist in system deployment, upgrades, and new technology implementation
Monitor performance, apply security measures, and conduct preventive maintenance
Document procedures, configurations, and technical updates
Support Sales and project teams with technical insights when needed
Requirements
Bachelor#39;s degree in IT, Computer Science, or related field (or equivalent experience)
Around 3 years of experience in IT system administration or support (entry-level applicants also considered)
Good understanding of Windows, Linux, Active Directory, and basic network concepts
Experience with PC setup, software installation, and basic troubleshooting
Experience with routers/switches (e.g., Cisco) is a plus
Experience with Firewalls (e.g., FortiGate, Palo Alto) is a plus
Cloud experience (AWS, Azure) is a plus
Familiarity with server racks, cabling, and power setup is an advantage
Proficient in English and Japanese
Strong communication skills and willingness to learn
Able to visit customer sites when needed
Reside in Belgium
Valid driver#39;s license
Available for on-call and weekend support