We’re hiring: Odoo Support Manager 🚀
At Idealis Consulting, we are a team of passionate Odoo experts who design, develop, integrate and support smart Odoo solutions.
Our goal? Help our customers become more productive, agile and profitable through efficient and well-designed ERP systems.
JOB OVERVIEW
Reporting to the Head of Odoo Services, you are responsible for structuring, coordinating and ensuring the quality of Odoo support activities, while remaining hands-on in day-to-day operations.
You act as a key point of reference for both customers and internal teams on support-related topics, continuous improvement initiatives, and Odoo migrations. This Odoo Support Manager role will evolve into an Odoo Support Team Lead position.
YOUR ROLE
* Structure and continuously improve the support organisation (processes, tools, priorities, SLAs).
* Deliver high-quality functional support (analysis, prioritisation, resolution and communication).
* Act as the main escalation point for complex or sensitive support cases.
* Work closely with Business Analysts, Project Managers and Developers.
* Monitor service quality, customer satisfaction and operational performance.
* Lead and coordinate Odoo migrations and upgrades for support customers.
YOUR PROFILE
* 3–5 years of experience in software support, ERP support or functional consulting
* Strong functional knowledge of Odoo (Odoo certification required)
* Experience in structured support environments (SLAs, prioritisation, service quality)
* Comfortable working cross-functionally and managing priorities
* Customer-focused, analytical and detail-oriented
* Fluent in French and English (Dutch is a plus)
WHAT WE OFFER
* A permanent contract with attractive benefits
* A friendly work environment and great team spirit
* Flexible working hours
* A supportive and attentive management team
* Varied and challenging projects
📩 Interested?
Apply now or feel free to reach out for more information!