Job PurposeTo ensure high Service Level to customer through smooth Order – Delivery process in conformance to Customer Agreements and business requirements throughout Paulig markets. Make sure that communication with the customer related to the order process has been handled on expected level. The purpose of customer service is also act as a link between customer and other departments (logistics, IBP). Ideally customer service also supports sales teams related to sales and order flows information, enabling higher sales and customer satisfaction. GENERIC ROLE DESCRIPTION –for the role as Customer Service Specialist Ensuring smooth Order to Delivery process and Customer order handling and the activities taken are in line with customer agreements and business requirements. (e-mail, EDI, Esker) Managing invoices towards customers. Create credits and debits Coordinate information flow between internal and external customers, supplying the information needed for Service Level and out of stock information. Coordinate the information flow to and from Customers – Claims, quality, service requirement, logistics claims, price corrections, feedbacks etc. Handle claims Ensuring outbound delivery conformance to legislation and customer requirements – arranging of Export Clearance, Certificates and other required or agreed documentation. Handle stock replenishment/ intercompany orders through