Position
Customer Service Representative
Location
Kallo (BE)
Contract type
Permanent
General Description
Worldwide "KATOEN NATIE" combines engineering as well as the latest technologies to offer customized client oriented logistical solutions. These solutions are provided to a large variety of big and small companies, active in a large range of sectors or industries. The Business Unit (BU) Consumer Goods manages the complete supply chain flow from several Business Lines like Textiles, DIY products, Pharmaceuticals, Sporting Goods, Aftermarket logistics and E-commerce. KATOEN NATIE has multiple sites in 40 countries in Europe, North America, South America and the Far East and has more than people active in operational, staff and management functions.
Job Description
* Support in training different transport operations across the business unit CGI
* Define future improvements with the transport operation that you are supporting
* Optimize working instructions for the team(s) you are supporting
* Act as a main knowledge center/dedicated person for the daily transport operations
* Handle manual order entry / handle and draw up transport/customs documents
* Respond to customer requests
* Respond to operational requests
* Align with carriers to ensure on-time delivery by tracking trucks via Track & Trace Tools, customer made files, …
* Update internal Track & Trace tools and send to customer on a daily basis
* Update KPI files
* Respond to/Select ad hoc transports, carriers, considering quality and costs
* Arrange return shipments
* In time reporting of escalations to Transport Manager
* Assist in monthly operational review meetings with carriers
* Discuss with the central transport team how to improve the quality of our local transport teams
* Flexibility and working 'on the fly' is key as you will be active in operations that need support in case of absence, sickness, high volumes, …
* Communication between customer, carrier & operation will be an important part of the job.
Your profile
* Minimum bachelor diploma or equal by experience
* Experience in a logistical environment
* Fluent in Dutch and English, French is a plus
* Strong analytical skills
* Basic knowledge of customs and incoterms
* Thorough knowledge of MS Office: Excel
* Thorough knowledge of WMS & TMS
* Willing to travel
Required Experience
3 years
We offer
* An exciting job in a leading dynamic company with a no-nonsense culture.
* A competitive salary in accordance to knowledge and experience.